STORE POLICY
Customer Care
At Alwany, your experience matters to us.
Whether you’re exploring our handmade art materials or finalizing your custom ceramic piece, we’re here to ensure every step feels thoughtful, personal, and seamless. Our team is always happy to assist with your questions, orders, or special requests.
If you have any concerns about a product, need guidance on using our kits, or want to follow up on a delivery or firing process — please don’t hesitate to reach out.
Privacy & Safety
Your privacy matters to us.
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At Alwany, we are committed to protecting your personal information. When you interact with our website, purchase a product, or contact us for support, we may collect basic information such as your name, email, phone number, and shipping details — solely for the purpose of fulfilling your order, enhancing your experience, and staying connected with you.
We promise to:
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Never sell or share your personal data with third parties.
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Only use your information to process orders, provide updates, or respond to inquiries.
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Store your data securely and respect your communication preferences.
You have full control over your data. At any time, you may request to view, update, or delete the personal information we have on file by contacting us.
Wholesale Inquiries
Interested in stocking Alwany products in your store, studio, or workshop?
We welcome partnerships with retailers, concept stores, galleries, and creative institutions who share our passion for locally made, high-quality art materials. From handcrafted ceramic palettes and paint kits to regionally produced watercolor sets and specialty paper — our collection is designed to inspire artists of all levels.
If you're looking to place a bulk order or customize a product for your shop, event, or community, please get in touch with us directly.
Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments